After reading the all the great reviews on Yelp, I chose to go to Craig's over a chain / department store to purchase my first mattress. I was not disappointed. The showroom is small, but not uncomfortably so. Making an appointment to come in was really easy. I truly hate salesman culture: the faux-complimentary comments, glorified"expert opinions," excessive fluff talk, being followed around the store, etc. It's 2014, I'm a knowledgeable consumer with access to the internet, and much like travel agents, salespeople are becoming increasingly irrelevant and, in turn, increasingly irritating. Craig was not like this at all. He is capable and knowledgeable, but when I hinted that I'd like to be left to roam around and explore for myself, he gave me free rein. There was another customer in the store who was asking a lot of detailed questions, to which Craig had great answers, so I wasn't afraid to ask for help if I wanted it. But it was nice to not have it forced upon me.
I ended up with an amazing bed from his own Summerfield collection called the "Heather." Chosen over the others because my boyfriend noted the special smile I got when lying on it, and a year later I still smile every time I get in bed. Whenever someone lies on my bed, they always compliment it. Who know it would be possible to have a mattress that regularly garnished compliments? Craig hooked me up with a nice discount at checkout on top of the already reasonable price. Delivery was smooth. Everything about this place is perfect. I love my bed, thanks Craig!
After moving to Manhattan I decided to dump my old college-aged mattress and upgrade to something new. Seeing the positive reviews on Yelp I made a call and set up an appointment to go check out their inventory in their showroom.
I went to check out the showroom on 38th street - After about an hour of trying out different beds and listening to Craig's expertise I settled on a one of the firmer Summerfield models.
Bed was delivered a week later with no hassles.
All of that was just over a month ago - I've been sleeping on the Summerfield bed the entire time and have nothing but praises for it. Sleepover guests have been equally pleased. Would highly recommend to anyone and will be going there again if I ever decide to upgrade to a King.