Our NYC Mattress Store has been reviewed on Yelp for ten years now. As a New Yorker I find that they are the truest source of of reviews in NYC for businesses. Yelp is not perfect, but we find that they make the most effort out of any other review site to gauge whether the reviewer is a real customer. We work really hard to make sure every customer has a great experience here at Craig’s Beds, and on the rare occasion when we fall short as any individual or business can, we work even harder to solve and resolve. Every customers experience matters at our store.
Justin A. Manhattan, New York, NY January 13th 2020
Couldn't have asked for a more pleasant experience. Craig was really attentive to all my needs/concerns and responded to each of them with immense kindness. I never thought shopping for a bed could be so delightful, but Craig proved me wrong. I would highly recommend anyone to him and would dare say that you're doing yourself a disservice otherwise.
Michele V. New York, NY January 10th, 2019
I found out about this unique store in the New Yorker magazine. And I'm glad I went to check it out. Craig and the very nice young lady who also works in the shop were very helpful, informative, and interesting to speak with. The store is never crowded since it's by appointment only. You can pop in and choose a mattress quickly and go, or you can take your time and ask Craig about his beautiful photos that line the walls, and the Broadway stars who have bought mattresses there.... Craig is a good dude who wants to make sure the customers are satisfied. I appreciated the high level of customer service -- way better than the big box mattress stores where you get annoying sales pitches. It's hard to get out of bed in the AM but that's only because this new mattress is so comfortable!
Ferdie L. Port Townsend, Wa June 6th 2019
We had the best experience with our salesperson, Sara. She was incredibly patient, friendly and informative. Her knowledge of the mattresses we tested was apparent and made our decision super easy. We've been searching for the perfect mattress for years and were referred to Sara by a good friend. We couldn't have been more pleased - she steered us in the right direction and we feel confident that we'll rest well every night. Yay for Summerfield mattress and especially for Sara!!
Deanna L. Brooklyn, New York NY July 3rd, 2019
Really glad to have found Craig's Beds for our new mattresses. Craig was great...knowledgeable, personable and patient. Came in looking for a n extra firm coil mattress, but after trying several, ended up with the Summerfield Fusion Laura Firm Mattress...oh so comfortable! I would recommend Craig's Beds to anyone in the market for a new mattress.
Kevin W. Oakland CA February 23, 2011
As other reviewers have mentioned, Craig's Beds offers excellent customer service as well as prices. If you call their number more than likely you'll be speaking to Craig, who's both down to Earth and sincere in wanting to help you get the best deal. I had ordered a Serta mattress from him that hadn't been delivered from the factory two weeks after I placed my order. Craig understood my concerns and was bothered by this fact himself. He decided to re-order my Serta mattress from another dealer, at a loss to himself, in order for it to arrive the next business day. I was impressed by his consideration and that I felt I was speaking to a real human being as opposed to a robotic customer service rep. He's an honest guy.